Our economy is a bust - will customer service now get a boost? no comments
You’ve heard it before - more and more American jobs are moving to the service industry now that we’re at the tail end of the industrial revolution. And as U.S. manufacturing jobs continue their migration overseas where labor is cheap, most American workers are going to have to bone up on customer service.
How many times have you walked into your local chain bagel/sandwich/coffee place only to be greeted by a distracted Millennial who has a look on their face that says “this job is so beneath me, but I really need the money, and don’t forget to throw your change into our witty custom-drawn tip jar”? Perhaps it’s because I’ve been in the customer service industry for a few years that I’m noticing this more and more, but it seems there are a disproportionate amount of customer service workers who don’t know a thing about customer service.
Perhaps the current economic shakedown will provide enough motivation to those looking to avoid unemployment, and overall customer service quality will improve? Or better yet, maybe it will persuade that bagel/sandwich/coffee shop employee to put their tip jars away and focus on the customer standing in front of them.
